We strive to respond to all support requests within 24 hours. However, in some cases, it may take up to 48 hours, depending on the complexity of the inquiry. Our team works diligently to provide efficient and accurate assistance.

To apply for a personal trading license, please visit our dedicated application page. Complete the required forms with accurate personal and financial information. You will also need to provide supporting documents to verify your identity and financial status. Once your application is submitted, our team will review it and notify you of the next steps.

To complete your license application, the following documents are required:

• Proof of Identity: A valid government-issued ID such as a passport, national ID card, or driver’s license.
• Proof of Residence: A recent utility bill, bank statement, or government document that verifies your current address.
• Financial Documentation: A bank statement or tax return for the last 3 months, demonstrating your financial capacity for trading.

Please ensure all documents are up to date and legible to avoid delays in processing your application.

The approval process for a trading license typically takes 5 to 7 business days. However, this timeline may vary depending on the volume of applications and the completeness of your submitted documents. We will notify you once your application is approved or if further documentation is required.

Yes, you can renew your license through our online portal. Simply log in to your account, navigate to the "License Renewal" section, and follow the steps to submit your renewal request. You may be asked to update your personal or financial information if there have been any changes. If your renewal is approved, you will receive a confirmation email with your new license details.

Our personal trading licenses are primarily valid in regions where we are authorized to operate. However, the validity of the license may vary depending on local regulations. If you're planning to trade in a country outside our jurisdiction, we recommend checking with local authorities to confirm whether our license is recognized.

The cost of obtaining a personal trading license varies based on the type of license and the region. Please visit our "Pricing" page for detailed information regarding the fees associated with different licenses. If you have any questions regarding the cost, feel free to contact our support team for assistance.

Trading licenses are issued to the individual applicant and are not transferable. If you need to change the details on your license (such as name or address), you will need to submit a request for modification through our support team. We will guide you through the process of updating your information.

Once your application has been reviewed and approved, you will receive an official confirmation email with your trading license details. You can also log into your account on our portal to check the status of your application at any time.